Frequently Asked Questions

Pricing depends on the type of cleaning, your home's size, and number of bedrooms and bathrooms. Use our instant estimate tool to get a price range in seconds.

No. Many clients provide a key, door code, or lockbox access. We'll coordinate entry instructions with you when you book.

No, we bring our own supplies and equipment. If you have product preferences, just let us know and we'll do our best to accommodate.

Weekly, biweekly, monthly, or one-time. Recurring plans can be adjusted or paused anytime.

We ask for at least 24 hours notice to cancel or reschedule so we can offer the time slot to another client. Inside 24 hours, it's too late to fill that spot, so a $50 cancellation fee applies and goes to the cleaner to cover their lost work.

Deep Cleaning is a thorough top-to-bottom clean of a lived-in home. Move In/Out Cleaning goes further, covering the inside of empty cabinets, closets, ovens, and refrigerators to get a home fully move-ready.

We serve Chicagoland's northwest suburbs, including Arlington Heights, Schaumburg, Palatine, Buffalo Grove, Elk Grove Village, Mount Prospect, Hoffman Estates, and surrounding towns. See our full service area.

Call us at (224) 400-9869, use our online booking tool, or fill out the contact form and we'll follow up to confirm a time.

Your preferences, access instructions, and any notes about your home are saved to your account, so every cleaner who visits knows what to expect and nothing has to be re-explained.

We're fully bonded and insured. In the rare event something is damaged, tell us and we'll make it right.

You'll get a confirmation before every visit, and if anything ever changes on our end, we give you enough notice to make other arrangements. No-shows aren't something we tolerate.

Every cleaner is background-checked and vetted before their first job.

You're covered by the Ivybrook Promise: if anything's missed, tell us within 24 hours and we'll come back to make it right.